I think Everbility is making up information about my client. What do I do?

What to do if you suspect Everbility is making up information about your client

Review Your Prompts Carefully

• Avoid Specific Examples in Your Prompts

For example, if you have given Everbility examples of specific recommendations, Everbility may use this information in the generated information.

Instead of:

Consider this:

If you want Everbility to generate a response in a particular format, avoid including specific examples in your instructions.

Instead of:

Consider this:

• Provide Options for Unknown or Unavailable Information

If you ask Everbility to select from a set of concrete details, but those details are not present in the selected notes, Everbilitymay choose an option incorrectly.

To prevent this, include placeholders such as: Unknown/ Not documented/ Not available/ Not recorded/ N/A

Instead of:

Consider this:

Reviewing Your Notes Carefully

Once you add a note to Everbility:

• double check to make sure all the information is correct.
• look for inconsistencies or unexpected details. If any generated information seems incorrect, compare it with the original documentation.

What to Do if You Suspect AI Hallucination

If you believe Everbility has generated incorrect information:

• Do Not Use the Incorrect Information
• Manually edit or remove any inaccuracies before finalising the note.
• Contact Everbility Support

If you have checked for the above recommendations and still have concerns, reach out to Everbility for assistance at support@everbility.com. Provide details on the incorrect information, and we will help identify the cause and a solution.